Wrap up and Conclusion – MPS Floodgates: part 4 of 4
The previous three installments of this series were meant to provoke thought … The MPSA ’s definition of MPS: “Managed print services is the active management and optimization of document output devices and related business processes.” … and four basic MPS business engagement opportunities were
Putting the MPS Solution to work – MPS Floodgates: part 3 of 4
Dealers, value added resellers (VARs) and IT providers venturing in to the managed services arena look to MPS software to help them manage processes they offer their customers. Some who implement a program look to MPS as a savior, only
Meters, Supplies and Service Monitoring – MPS Floodgates: part 2 of 4
Many, if not most, office technology dealerships have links for customer interaction on their websites. ‘ Enter Service Request’, ‘ Order Supplies’ and ‘ Enter Meter Reads’ links are common. Does offering a way to interact represent customer service? Why should dealers want their
Choosing the Plan and Software – MPS Floodgates: part 1 of 4
Decisions, decisions. What kind of MPS program will your dealership provide? Can collection software be matched to that program? And can software adapt to changes over time? Properly presented, print management presented by strong dealerships adds value to the services