Introducing the NEW Print Tracker Pro v 1.0.0
Print Tracker is excited to announce the release of Print Tracker Pro, an innovative new advancement in the printer/copier data collection industry. With our nearly 20 years of experience in the industry, we have learned what it takes to discover and stay connected with thousands of printers and copiers across complex, remotely distributed networks or a single device connected to your local machine. By combining our industry experience with the benefits of cutting-edge technology we have created a reliable and time-tested
Ten Tips for Best in Class MPS Engagement
From business machine dealers and value added resellers (VARs) to IT professionals and managed print providers great and small, everyone has heard of managed print services (MPS). Many have or are employing one or more business components in effort to help control printing costs, yet some have struggled to get out of the gate. According to the MPSA ( http://yourmpsa.org ) the four primary MPS business models are: Supply Fulfillment OnlySupply Fulfillment PLUS Break/Fix ServiceSupply Fulfillment, Break/Fix Service PLUS Equipment Management
Print Tracker and Dealer Commander Annouce Strategic Collaboration
Print Tracker is proud to announce its strategic collaboration with Dealer Commander. Their mutual customers can now request to have device volume detail gathered by Print Tracker and uploaded to the Dealer Commander database for automated invoice generation using Dealer Commander’s exclusive Machine Management System (MMS) module. “Print Tracker is a highly valued partner because of their long-standing industry experience, technical expertise, and responsiveness,” said Ed Stanfield, Jr, Dealer Commander Sales Manager. “The entire Print Tracker team made the integration smooth
Connecting with Locally-connected Devices
Locally connected printers can be the spanner in the works for any print management provider. Printers simply pop up and can disappear just as fast. What do you do when you are asked to monitor locals? How do you successfully provide services on locally connected imaging devices? Locals can be trouble … any software provider in the MPS space will admit to that, and if they don’t they are setting the dealer up for challenges down the road. Ideally, dealers prefer to
Supply Fulfillment Standard Operation Procedures, a Prelude
Most of us appreciate and view standard operating procedures (SOPs) as crucial job components that help us do our jobs. Some are simple one-page step-by-step procedures, “bucket filed” after a few uses. Others are dog-eared pages essential to effective business operations. Although I have been blogging for the past several years, I still refer to my Adding a New Blog Post to PrintTracker.net SOP each time a new post is created. Steps have been added and amended over the years, and I
Imaging Fleet Assessment for Device Management
I recently heard, “How can we use software to complete fleet analysis?” Often dealers delay before putting this essential aspect of their print management offering into practice. So, what do dealers need to know and be prepared for to conduct successful fleet appraisals? Many dealers become involved with an MPS program by deploying collection software at contracted customer locations. They may even grow their offering by installing in a few non-contracted locations where getting meters has been challenging, or with customers
Print Tracker Announces Version 8.0
Building on its Buyers Lab (BLI) Gold Tested platform, Print Tracker is proud to announce its newest software release, Version 8.0 of Print Tracker Pro and Admin. “Print Tracker continues to enhance its offerings by providing timely solutions to the challenges dealers and value added resellers face,” said Print Tracker President Lance Hale. “Supply automation for office equipment companies is maturing and Print Tracker helps businesses make certain their fulfillment processes run efficiently.” A few of the latest improvements to Print Tracker
Service, Supply, and Preventative Maintenance Contracts
Preparing and writing sound MPS contracts to ensure customers know exactly the kind of service they will be getting is paramount to business success. Should all devices be included in every MPS agreement? How do you handle preventative maintenance for an imaging fleet? In order to provide the appropriate level of service, it is usually best for dealers to first learn equipment usage patterns and background imaging details for the prospect’s fleet before commitments can be made. Assessment is an area where many
Gathering Information from Locally-connected Devices
Locally connected devices challenge even the best print management providers. How can anyone call themselves a real managed print consultant if they continue to walk by USB and parallel connected printers like everyone else? Locals are the biggest (and most expensive) challenge to any print reduction strategy. Delays in action may be caused by the disconnect between management, CFOs, IT services, and office staff. One may not know enough about the other’s position and duties to effectively help solve the challenge. Furthermore,
Print Tracker and Supplies Network Announce Strategic Collaboration
Print Tracker is proud to announce its strategic collaboration with Supplies Network. Their mutual customers can now request to have device volume detail gathered by Print Tracker uploaded to the Supplies Network database for automated supply fulfillment using Supplies Network’s exclusive mpsSELECT platform. “Print Tracker is a trusted and recognized innovator in the print management software industry,” said Sarah Custer, Supplies Network Director of Services and Solutions. “Sales and Marketing Director Brian Dawson has been great and the entire engineering team